Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay.
With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.normal'>With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
About the Job
You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting and email accounts management.
Responsible for Google Apps platform management;
Follow up on outstanding IT related requests and ensure resolution within established SLA;
Manage and monitor internal assets to ensure accurate inventory records;
Other common IT Helpdesk duties.
What we are looking for:
Technical Vocational Training in the area of Information Technology (minimum 12th grade);
Minimum 1 year work experience in computer technical support functions;
Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP/ IP;
Excellent communication skills and taste for contact with the end user;
Knowledge on Google Apps management platform;
Good interpersonal skills and taste for teamwork;
Good analytical ability, organization and planning;
Outstanding troubleshooting skills
Fluent in English (mandatory)