Description de l'offre

Dare to discover

Join an organization where you can shape your future
We’re the leading provider of technology and services to the energy industry across the world. Throughout much of the oil and gas lifecycle in 120 countries, we design, develop, and deliver technology that transforms how work is done. Together, we create amazing technology that unlocks access to energy, for the benefit of all. We specialize in reservoir characterization, drilling, production, and processing and offer the most comprehensive range of products and services in the industry. We’re looking for innovators who share our passion for discovery to help us shape the future of energy.

An internship is your opportunity to understand how we work and whether our culture is right for you. It’s also your chance to show us that you have the right skills and attitude to succeed here.

Your role,

As a technology leader in our industry, IT is one of the most important foundations of our business. You’ll learn how we deliver information to the right people at the right time. You’ll experience a culture that is continually improving and always looking for new ways to acquire more data and transform it into knowledge. You could also work with colleagues on a day-to-day basis to help provide the platform they need to do exceptional work. It’s an ideal opportunity for you if you want to apply your skills in a fast-paced business context and find solutions to pressing industry challenges.

You will :

- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete GET IT training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.

Profil et compétences recherchés

• Bachelor’s or Master degree in a related field from an accredited college or university.

   

• 1 year experience in IT operations in a global, fast growing environment

   

• Systems Maintenance, Reimaging, systems administration

   

• Working knowledge in network design, network security, firewall technologies, antivirus and anti-spam technologies.

   

• Cisco Certifications is a plus

   

• Knowing your way around defining and implementing

   

• Natural curiosity and strong analytical skills,

   

• Structured way of working, attention to detail

   

• Willingness to learn and constantly improve

   

• Strong verbal and written communication skills, as well as the ability to work effectively

   

• Highly energetic personality with a “can do/getting things done”